Troubleshooting: Access Issues with Your Pop Site Account

If you're having trouble accessing your Pop Site account, follow these steps:

1. Ensure You're Using the Correct Google Account

   • Pop Site exclusively uses Sign in with Google for authentication.

   • Verify that you’re signing in with the same Google account used during registration.

2. Check Your Google Account Access

   • Ensure you can log in to your Google account at accounts.google.com.

   • If you can’t access your Google account, follow Google’s recovery steps.

3. Clear Your Browser Cache and Cookies

   • Open your browser settings and clear cache/cookies.

   • Restart your browser and try signing in again.

4. Try a Different Browser or Device

   • Use an updated browser like Google Chrome, Firefox, or Safari.

   • Try logging in from another device.

5. Disable Browser Extensions

   • Some extensions may interfere with authentication.

   • Temporarily disable extensions and attempt to sign in again.

6. Check for Google Service Outages

   • Visit Google Workspace Status to check for any sign-in issues.

7. Still Having Trouble?

   • If your Google account is working but you still can't access Pop Site, contact support@pagic.com for further assistance.

Note: Pop Site does not manage Google accounts. All authentication is handled through Google.